tab32 Blog

Why a Patient Portal Isn't a Magic Pill for Patient Relations

When it comes to building a practice and a dental business, we've talked a lot about patient communication. Communicating regularly with patients is how you'll reduce patient attrition, increase recall rates, build a culture of loyalty, and keep your practice growing. A number of platforms on the market claim to improve communication—from text messaging and email to reputation management and more. But there's one feature these platforms offer that is nothing more than a marketing ploy, and that's the patient portal.

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

How to Improve Your Patient Retention Rate

Do you know your practice's patient attrition rate? An average dental practice loses more than 20% of their patients - one of the highest attrition rates in healthcare. There are a number of reasons for this high attrition rate, like competition on cost of treatment, number of dentists in a small area and lack of distinction in services.

We've seen attrition rate not given enough attention by some owners and management experts. They focus instead on new patient growth and acquisition. But, like we've talked about a number of times, keeping the patients you already have makes a successful practice.

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

How to Keep Your Dental Practice Startup Costs Down

When you are starting out to launch your new practice, banks will be there offering you LOTS of money. The average cost (according to Bank of America) of a new dental practice is upwards of $450,000! They know that dental practices are a great investment and that they will make more money if they can get you to take a bigger loan. What they don't know is that you're smarter than that! You want to be profitable sooner, and spend less money paying the interest on your loan. While you can't completely eliminate your startup costs, you can be mindful of how and where you spend your money. Being frugal in your startup costs means less money paid to the bank and more in your pocket or to reinvest in the practice.

Topics: Dental Practice Management Practice Success accounting

These are the Most Important Dental KPIs for a Profitable Practice

What's the most important KPI for your dental practice? What are the numbers and figures you should be tracking to grow your practice and your bottom line? Let's be honest, you didn't get into dentistry to give all that hard work away for free. You're here to build a business, create jobs, and give back to the community. You can't do those things if your business isn't succeeding. At tab32, we've created a dashboard to help you track your KPIs from anywhere you are. Let's take a look:

Topics: Dental Practice Management Practice Success accounting

Start Your New Dental Practice on the Path to Profitability

What does it take for the average dental practice to be profitable? What steps can you take as you start your practice to ensure your practice turns a profit sooner rather than later? If you already have a practice, this information is good for you, too. Even if you've been in business for years, finding new ways to be profitable is always a good idea!

Topics: Dental Practice Management Dental Software Practice Success Cloud Dental Software

How to Keep Your Office Staff Happy and Productive

When labor costs make up the bulk of your overhead costs, a smart business owner knows that ensuring staff is as effective and productive as possible is the key to practice success. How can you facilitate a productive office staff? Can you keep your overhead costs down while still maintaining an effective, welcoming practice? Yes, you can. Here are a few ideas for keeping your staff happy and productive.

Topics: Dental Practice Management Dental Software Practice Success Cloud Dental Software Patient Communication Patient Retention

Save Time & Improve Patient Experience with eForms

In our last post, we talked about killing your patient portal. These systems don't work for a large swath of the patient population, and they likely aren't worth your time to administrate them.

We understand the purpose and the ultimate goal of these portals. Your staff saves a lot of time when patients can input their own info right to their profile. You don't have to transcribe the handwritten forms, with all the accompanying headache (can you even read their writing?), and directly putting in the information is much more secure. Paper forms are easily copied or stolen. 

Topics: Dental Practice Management Dental Software Practice Success Cloud Dental Software Patient Communication Patient Retention

Why Your Dental Patient Portal is a Waste of Time & Money

As a business owner and a dentist, you want to make your office experience as painless as possible on all fronts. This includes collecting patient information like health history and insurance details, as well as billing. Many dentists use patient portals as a way to try to streamline these parts of their business. The thought is that if a patient can access their information in a portal, they will find things more easily and be more satisfied overall with their experience.

Topics: Dental Practice Management Dental Software Practice Success Cloud Dental Software Patient Communication Patient Retention

Reclaiming "Lost" Revenue with Good Patient Communication

When it comes to building a business, finding revenue wherever you can is what makes it successful. For a dental practice, revenue comes from patients. There are many ways to bring patients into your practice, but keeping them long-term is the most effective way to grow. Regular cleanings, check-ups, and completed treatments plans are key to this long-term relationship. But how do you keep patients coming back to you for their dental needs? And do you have the right dental software to help you do the job?

Topics: Dental Practice Management Dental Software Practice Success Cloud Dental Software Patient Communication Patient Retention

What You Don't Know About Intra-Office Communication Can Hurt You

Have you thought much about communication between yourself and your dental practice staff? Probably not much, until you have a problem. When it comes to communicating your internal policies and procedures, as well as ensuring your full staff is on the same page when it comes to patients, you need the right tools for the job.

There are a variety of ways for you to communicate with your staff, and for them to reach you. From phone and texting to email and instant messaging, there's no end to the number of tools. However, with all those methods, there's also an increased chance of missed messages, confusion, and crossed wires. This can be inconvenient, but that's not the worst. Mix-ups in communication, particularly when it involves patients, can mean a loss of income when those patients don't return

Topics: Dental Practice Management Dental Software Practice Success HIPAA Cloud Dental Software Patient Communication