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Staff is the Keystone of Your Dental Practice

The size of your practice doesn't matter when it comes to your staff. They are the keystone of your practice and will be the make it or break it  point  for your success. When it comes to staffing, you can't take anything for granted: from hiring to exit interviews, there's work to do to ensure the people your patients interface with are those who will grow your practice.

How can you ensure your staff carries out your vision for the practice? What are the best ways to empower them to do so? Here's a quick look at each phase of the staffing process and the key takeaways:

Topics: Dental Practice Management Practice Success Patient Communicaiton Patient Retention Patient Loyalty Staffing

Are X-Rays Giving You a Headache?

Let's face it, as much as x-rays have moved past films and physical copies into the digital world, they are still a headache for most practices. You can't live without them, but you still have to figure out how to take them, format them, use them, and store them. And though that doesn't involve file cabinets full of manilla folders anymore, it can still mean servers and IT hassles. 

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

3 Ways to Get New Patients - Advanced Marketing Tactics

While you know you have to spend both money and time getting the word out about your practice—but if your basics are in place, what's next? We've covered referrals and reviews, you (hopefully) know the basics about SEO and being found online, plus social media and other basic marketing tactics. Once you've got some systems in place for all of those, you need some ideas for taking your marketing to the next level. Well, we've got a few to share with you. Let's take a look:

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

Developing a Patient Review Strategy for Your Dental Practice

You absolutely cannot overlook the importance of reviews in growing your practice. Average attrition in dental practices is right around 20%—the highest in healthcare. You need to do anything and everything you can to not only keep that attrition number low but to constantly bring new patients into the office.

One of the best ways to do that in this digital world is to seek out and leverage patient reviews. However, you can't control the reviews, and you definitely want them to be positive. So the key is to get the right reviews anywhere they're displayed: Yelp, Google, Facebook, and even your website. 

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

How Online Booking Can Transform Your Dental Practice

Is your practice paperless? Or maybe you're in the process of changing over to digital? Regardless of where your office stands in digital v. paper, we would be surprised if you were offering online booking to your patients.

Before you start with your list of reasons and excuses for not offering this options to your patients (both new and old), we ask that you suspend your objections for just a minute. Let's assume the world is a perfect place and anything is possible. Now that you're ready, we can dive into how and why online booking (and other online self-serve offerings) can transform your practice.

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

Cash Flow Solutions and Payment Strategies

In our last post, we talked about the importance of insurance claims in your practice's cash flow. And while that typically makes up 30-40% of revenue, out of pocket patient payments make up the lion's share. So how can you structure patient payments in your practice for best cash flow? As a brand new practice, how can you collect effectively and ensure you're getting what is owed? And what can you do to ensure you reach that magical breakeven space to cover your fixed costs? Let's dig in.

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

Best Practices for Insurance Claims and Attachments

Cash flow is an important part of any practice, no matter the age. However, the newer the practice, the more important cash flow. Especially as you scrape and claw to reach that "magic" break-even point. The sooner you break even, the sooner your practice is profitable and you start taking home a real paycheck! It also allows you to invest in your business—newer equipment, additional staff, marketing, and advertising.

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

Understanding Dental Insurance Provider Set-Up

There's a lot to know about setting up your practice to accept insurance. Unfortunately, the process can be complicated and frustrating—if you don't know what you're doing. Here's a quick overview of how to set up insurance providers for your new practice.

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

What and How to Use Forms in Your Dental Practice

It may not be something you've given a lot of thought to, but when you start you practice there  are  a series forms you need in place. These forms not only need to be created and filled out by your patients, but you need to administer them and have a system in place for getting the information off the forms and into the patient files.

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty

Top 5 Ideas for Keeping Patients Engaged

It's a drum we keep beating, but there's really no way around it: you have to build and keep a good relationship with your patients. Even without people leaving due to issues with your practice, attrition happens anyway (insurance changes, moving, etc.). 

Once you get them in the door, you need to do everything you can to keep them! One of the big ways to do that is to keep patients engaged with your practice, even when they aren't in the office. We have a few ideas that can be implemented by any size practice to get the most out of your current patient list.

Topics: Patient Communicaiton Cloud Dental Software Patient Retention Patient Loyalty