Because a comprehensive care continuum goes beyond the four walls of a clinic, far before the pre-visit and continues through the post-visit.
The piecemeal solution of disparate systems like reminders and confirmations, communications, practice management and billing lacks a continuity of care, empathy and engagement.
These legacy methods have been failing both the patient and the provider, which is evident from the escalating cost of patient acquisition, high patient attrition, in addition to evolving consumer dynamics.
Hence, the entire care workflow needs to be redesigned keeping patient at center to deliver quality care and engaging experiences.
Competitive Market & Evolving Consumer Dynamics
There are 13 times more dental practice than Starbucks in the US. Besides, keywords like "dentist near me" or "find dentist" are extremely challenging for organic ranks and competitive for Google Ads.
In such a competitive scenario where dental treatment costs are transparent mostly dictated by the payers, how do you differentiate your dental practice?
Hence, the only "core" differentiation available is the patient (consumer) experience.
In an internet age, the consumer experience begins with potential customer searching "dentist nearby" blurring the notion that the experience exist only within the four walls of a dental practice.
tab32 is leading the innovation in patient-first technology to deliver comprehensive and cohesive engaging patient experiences through the entire value-chain of the care continuum.
"Patient at the Center" - not an afterthought!
Pre, during and post visit weaving automated proactive and engaging care workflows
The patient journey begins far beyond the four walls of a dental practice addressing complex needs of single, group or multiple locations by delivering engaging experiences at first-touch
The dental practice management platform provides seamless patient-first provider experience, leveraging automation and proprietary workflows while focusing on the practice growth and profitability
The automated workflows are built keeping care at the center using smart integrated communications to pro-actively engage patients beyond the immediate visit
"Patient First" platform is architected to address today's "Experiential Economy"
Acquire, Engage & Retain using SMART Workflows
Never miss an opportunity
Easy-to-use public web widgets integrated within dental practice's website to book, register, and pay online.
Communicate using the most engaging channel
The software uses text messaging within practice management software predominantly to communicate with patients with a 98% open rate besides emails and secured communication
Stay on top of mind
Automated processes to remind patients of in-progress and incomplete treatments, hygiene recalls, year-end reminders