Have you thought much about communication between yourself and your dental practice staff? Probably not much, until you have a problem. When it comes to communicating your internal policies and procedures, as well as ensuring your full staff is on the same page when it comes to patients, you need the right tools for the job.
There are a variety of ways for you to communicate with your staff, and for them to reach you. From phone and texting to email and instant messaging, there's no end to the number of tools. However, with all those methods, there's also an increased chance of missed messages, confusion, and crossed wires. This can be inconvenient, but that's not the worst. Mix-ups in communication, particularly when it involves patients, can mean a loss of income when those patients don't return.
To ensure you have streamlined, effective communication, there are a few things you can do:
When you have a way to do things that
Not only does this give you a reference point to keep everyone on track, it makes it easier for you to train new staff. When you have everything documented, you hold people accountable and keep everything organized. Win-win.
Use the right tools.
Don't try to use everything. And don't be the one who has to try every new tool that comes on the market. Sure, Slack is cool and sexy in Silicon Valley, but if it's not the right fit for your team, don't force it. You can take advantage of new technologies and stay productive without trying every new fancy thing that comes your way.
Additionally, you have to consider HIPAA when it comes to patient communication. Keeping patient conversation in one, HIPAA compliant platform will save you from any violations. It also makes it easy for you and your staff to stay on the same page when it comes to patient information.
The easier and more streamlined your communication, the better. You'll improve communication with your patients, and hopefully that will help retain them. With tab32 we've created a cloud-based dental software platform that can do everything you need when it comes to intra-office communications. Everything is in the same place, secure, and HIPAA compliant. Want to learn more? Contact us today for a free demo: