Security
This is probably the most important item on the list. You need to carefully research and find out if the software you select can keep your patients' data safe and HIPAA compliant. It's not something you can overlook or skimp on. Ask your potential vendors about their security procedures and how they will be protecting all your sensitive data.
Reliability
Another question to ask and look into as you research is the reliability of the system. When do they do maintenance and you lose access? How often? What happens if the system goes down or there's data loss? The time to get back up and going matters—not only for you and your staff but for your patients.
Ease of use
Is the dental EHR system instinctive and easy to use? Will you have to spend a lot of time learning how to use it? How about training for your staff? You'll want something that's easy, instinctive, and makes getting staff onboard simple. In the same vein, you'll need to see what kind of support is available for you and your staff. From FAQ to instruction videos to phone support, be sure the support is robust and available for any of your questions or issues.
Functionality
Take a look at the features and functions of the EHR system. Does the system make sense to how your office works? How about the charting and notes? Will the software help the flow of your appointments? The point of the software is to make your job easier, you don't want to spend time fighting with it or working around it to make it work for you. Make sure it's the right solution for your office before you invest.
Setup and maintenance
Do you have a current EHR system in place? Are you starting from scratch? Either way, you need to find out from your vendor how they will help set up your system. What will be your responsibility, what will you need to supply? How long will it take? Additionally, how often does maintenance happen? What can you expect as far as updates and downtime? Ask all these questions before you invest so that you have all the information.
Cost
The last piece we'll cover is cost. This doesn't mean look for the cheapest option, but the best value for your investment. What will get you what you need for the best deal? It may not cost you anything—we're betting our FREE option will give you everything you need, without a high cost.
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If you're researching EHR for your new dental practice, there's no doubt you have questions about choosing the right option. Hopefully, you've already settled on a cloud-based solution as a better option for your practice than an on-site EHR management. (
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