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Is Your Dental Practice Prepared for the Second Wave of COVID-19?

Melissa LuVisi
July 9, 2020

Is your state rolling back re-opening procedures? For most dental practices, meeting the changing patient demands in the post-COVID world (Here's another blog about this) is only part of their concerns. Many are also worried about the second wave of infection, and its impact on their businesses. Another shutdown could be around the corner, so it's important to be prepared with the right technology!

Partnering with other healthcare providers, expanding your offerings, and adding teledentistry to your practice (Learn more about how to leverage teledentistry during to COVID-19 pandemic, here) can help diversify your revenue streams, so you can continue serving your community and maintain your cash flow.

The key to implementing these strategies cost-effectively is to utilize a robust dental practice management software so you can manage workflows, scheduling, billing, and patient data securely and efficiently without added overhead.

Superior Technologies: the Key To Running Your Dental Practice Cost-efficiently During COVID-19

Now more than ever, using the right technologies can help expand your practice and increase your profits. It can also help you be prepared if the second wave of infection hits. Here’s why:

Remote Work 

Allowing your administrative staff to work from home reduces the number of people in the office to limit potential exposure and spread of the virus. tab32's cloud dental software allows your staff to access the practice management platform from anywhere so they can work from home without missing a beat.

For example, front desk staff can answer calls and manage appointment scheduling from anywhere while billers can use an online payment tool to send claims and provide patients with payment links without contacting each patient individually.

You can automate many workflows using a dental management platform to minimize errors and delays as staff members aren’t working together in the same office. It prevents bottlenecks that could lower operational efficiency or impact the patient experience.

Data Security

Cybersecurity is a major concern when employees are working remotely. In fact, many industries have seen an increase in cyberattacks during the COVID-19 pandemic. As a dental practice, you have to handle sensitive patient information, so cybersecurity is more important than ever.

Dental practices that run on-premise servers are facing more challenges since they need to have on-site staff to maintain their hardware and software. 

On the other hand, when you use HIPAA-compliant cloud dental software from a reputable provider, you can stay secure at all times without incurring additional IT spending, worrying about the hefty penalties associated with HIPAA violation, or suffering the loss of business and reputation caused by a security breach.

Patient Communication

During this uncertain time, it’s important to keep your patients in the loop and reassure them that you’re prioritizing their safety and wellbeing.

For example, tab32 has released a patient communication widget that allows you to send mass email or text messages to patients on the first screen upon signing in to make your processes as efficient as possible.

With our integrated dental practice management platform, your staff can access patients’ records, radiographs, billing information, and more all in one place while working remotely to deliver the best service without being in the office.

In addition, if you decide to diversify and offer healthcare services such as COVID testing [ LINK TO COVID TESTING POST ] or flu shots, our patient communication features can help you effectively promote these new services and schedule appointments via email and two-way text messages.

Curbside Check-in

One of our customers is using tab32’s features to offer “curbside check-in” for their patients. The patients text or call the dental office when they arrive. A staff member meets them at the door and have them sign the COVID-19 consent form (which can also be done digitally using the consent form feature on tab32.) Then the employee uses an infrared thermometer to do a temperature check and note the result on the consent form, which will be scanned and uploaded to the patients’ records.

This process streamlines the patient check-in process while reducing the number of people in the office. This will give your patients peace of mind and make them more willing to visit your office for routine check-ups and preventive care.

Conclusion

A robust cloud dental software offers many features to help you update your workflows and create a patient experience that meets the changing demands in the post-COVID-19 world. 

While we may not be able to prevent the second wave of infection, we can be better prepared. tab32’s dental practice management software gives you the capabilities to stay productive and keep serving your patients cost-effectively. Request a demo to see how we can help.

Learn more now!

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