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For decades, consumers turn to friends, family, and neighbors for recommendations on local service professionals, such as doctors and dentists.
Today, the online world has made it even easier for consumers to get social proof. They can gather information on review sites and social media to guide their decision-making. In fact:
Getting stellar reviews helps you build an online reputation that will give you a competitive advantage. It allows you to build brand awareness, increase trust, and boost your search engine ranking.
When potential patients search online, they should see accurate information about your practice. You need to actively manage your online image by creating content that appeals to prospects, as well as monitoring comments, feedback, and mentions so you can respond to them promptly. Here’s how:
Don’t leave your online reputation up to chance. Instead, implement an online review strategy to proactively ask for reviews and manage your online profiles:
80% of patients use online reviews to evaluate dentists. Positive reviews help you increase visibility, attract new patients, and improve your local SEO.
Using tab32’s HelloPatient module, you can integrate your online review strategy seamlessly into your internal workflow and patient experience so you can build patient relationships, leverage word-of-mouth marketing, and reinforce your online reputation to drive sustainable growth.
Delivering a care experience that extends beyond the four walls of your clinic and the time of the visit can help you cultivate long-term patient relationships so you can improve loyalty and retention rates.
Responsive, timely, and targeted patient communication is key to building trust and relationships with your patients. You need to implement the right technologies so you can deliver such personalized experience at scale without putting a strain on your resources.
tab32’s HelloPatient module allows you to manage patient communications so you can stay top of mind between visits, deliver comprehensive pre- and post-visit information to improve patient outcomes, and provide on-demand care to augment the patient experience.
With our 2-way text, email, and secure messaging, you can automate workflows for appointment confirmation and reminders, online patient intake, re-care reminders, patient surveys, and easy online scheduling.