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In our last post, we talked about the importance of having a clearly defined mission, vision, and values for your practice. Even if you've been in business for several years, your practice will benefit from this exercise. Practices with an overall vision that is shared by the staff are more successful than those without overarching goals. This is true for any business, dentistry is no different.
But what happens when you share the mission and vision with your staff, but things aren't working? And how can you tell if your practice is straying (minorly or majorly) from these overarching, driving principles? You must be able to identify that your practice is getting off track. Here are a few symptoms:
Once you identify the issue, how do you get back on track?
BONUS: keep it from happening in the first place!
Let's take a deeper look at each of the symptoms and more details of what you might notice:
Once you've figured out that your practice is straying from the mission and vision you've put into place, you have to take corrective action. Let's look at some steps you can take to best address the issues and get your team back on track.
This technique may be useful in identifying why your practice is off track. Without knowing the reason, you can't fix it! All you can do is keep patching the problem—over and over. This doesn't help you move your practice forward or grow. By digging deep and doing the work, you can truly solve the issue... and then move on to another! Often, you know the source of your problem. But other times, you have no clue! The 5 whys can really help you zero in and address the heart of
You have leaders in your office, whether they hold supervisory positions or not. You know who we're talking about—the folks in your office who influence the rest of the staff. This can always be used to your benefit, but you have to get them onboard. Individual meetings with them to help them understand their role and how important they are to you and the office can go a long way. Encourage them to keep the momentum going and keep the mission and vision in mind.
It can be too easy to point the finger away from you, your staff, and your office when things aren't going smoothly. It's natural to blame outside forces for coming up short in your goals and benchmarks. And there can be
Be sure to listen. Making unilateral decisions on the operations of your office without their
Our last piece of advice on realigning your practice to your vision is the simplest, but maybe the hardest: keep it from happening in the first place. Talk about the vision often (huddles, team meetings), remind your team of the importance, and be sure to recognize staff when they do things that promote that vision. By staying the course in the first place, you won't have to do any correcting.
At tab32, we're committed to helping you build the practice you envision. Our comprehensive practice management platform makes it easy to keep track of your goals, give staff metrics to monitor, and most importantly, give your patients a flawless experience in your office. Learn more today.