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Last-minute cancellations or no-shows are a money and resource drain for dental practices. Not only will you be unable to generate revenue from the time you have set aside for the patients but patient satisfaction will also be impacted because they can’t get the care they need.
Even though you can’t completely eliminate these occurrences, you can proactively keep them to a minimum.
The challenge for many dental practices is the cost associated with managing patient scheduling -- e.g., calling patients to remind them of an upcoming appointment. Thankfully, by leveraging technologies available on dental practice management platforms, you can improve patient communications without adding cost.
Here’s how you can minimize cancellations and no-shows:
Improving patient communication and streamlining the patient experience can help you reduce last-minute cancellations that lower your productivity, impact your bottom line, and impact the quality of patient care and patient satisfaction.
To make sure you’re sending out appointment reminders in a timely manner and engaging patients in their preferred methods of communication without putting a strain on your staff’s workload, you can leverage a dental practice management platform that integrates dental EHR with a patient engagement component, such as tab32, so you can deliver the most relevant information to patients in the right place and at the right time to optimize results.