- Why Patient First
- Why tab32
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To build a profitable dental practice, you need to dial in every aspect of your business.
Since it costs an average of $200 to acquire a new dental patient (which is 5 to 25 times more than the cost of retaining an existing patient) and a 5% increase in patient retention rate can lead to a 25% increase in profit, it’s important that you keep patients coming back to your practice.
Not to mention, after you have spent the marketing dollars to attract new patients, the last thing you want are no-shows.
As such, you need to consider the patient experience along the entire patient journey. Your communication strategy can make a big difference in whether patients attend their appointments and come back for follow-ups.
The right patient communication strategy can help you guide patients down your marketing funnel, nurture relationships, and foster loyalty.
By honing in the three main stages of dental patient communications -- pre-visit, in-office, and post-visit communications -- you’ll be able to deliver a consistent experience that keeps your patients coming back.
Your patients’ relationships with your practice start before they come to their first appointments. An effective pre-visit communication strategy helps you build brand recognition, credibility, and familiarity so patients are more likely to book a visit and keep the appointment.
Effective in-office communications help educate patients, alleviate their anxiety, set realistic expectations, and guide them to make informed decisions to optimize the patient experience and treatment outcomes.
Maintaining patient relationships can help you deliver a personalized experience and retain more patients. Here are 4 ways to automate post-visit communications to keep in touch with your patients at scale cost-effectively:
Effective patient communication is an essential component in building a $1M dental practice. To streamline the workflow so you can communicate with patients at scale without added overhead costs, use a cloud dental software that allows you to integrate dental EHR, practice management functionalities, and patient communications feature all in one place. This will allow you to deliver a seamless experience that’ll keep patients coming back.
Request a demo to see how tab32 can help you facilitate patient communications and improve the patient experience.