- Why Patient First
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Patient-centered care in dentistry is based on establishing a partnership between the patient and the provider. It’s collaborative, coordinated, accessible, comprehensive, and cohesive. The right treatment is provided at the right time and in the right place throughout the entire care continuum.
Patients can access their dental health records at all times, manage their care in real-time, arrange visits and settle payments conveniently, and reach the provider on-demand using a communication channel of their choice.
In addition, patient care should extend beyond the four walls of your clinic to create a relationship that focuses on the patients’ long-term wellbeing following an acquire-engage-retain model.
Delivering a patient-first experience is the key to staying relevant in today’s experience economy. It helps differentiate your practice in the competitive market. Patient-centered care benefits both your dental practice and patients with:
When your patients leave their appointments, they should feel that they’re being taken care of -- just like they would with any other services. The patient experience should also extend to pre- and post-visit to include ongoing management of the patients’ care and their relationships with your practice.
The use of technology can improve the patient experience and facilitate their interactions with your practice while streamlining workflow and lowering operating costs.
It helps you extend the patient experience beyond the four walls of your clinic to:
Here’s how you can leverage technologies to create a patient-centered experience:
Use an all-in-one dental management platform and a patient-first communication system to empower patients to become active participants in managing their dental health:
If you offer options for patients to communicate with you on-demand (e.g., texting, live chat), it’s important that you deliver. Use technologies that allow you to see incoming messages right away and retrieve the patient records on the same window so you can provide fast and accurate responses.
Provide patients with the right information at the right time can help alleviate anxiety associated with getting dental treatment. You can improve patient communication and education by:
Leveraging the right technologies can help you extend an outstanding patient experience beyond the office visit so you can attract and retain more patients while streamlining your workflows and lowering costs.
Implementing an all-in-one dental practice management platform designed to deliver a patient-first experience is the key to meeting today’s fast-evolving consumer expectations. See how it can help you scale up your practice and become more profitable here.