INTRODUCTION:
In previous editions of patient loyalty blogs, we had discussed why patient loyalty is critical for the growth of a dental practice and how various forces work against attaining the optimal patient loyalty. In this blog, I'm going to discuss the "patient experience" a most critical driver to patient loyalty and patient retention.
We had used Life Time Value (LTV) of a patient to show the magnitude of a loss in a practice revenue, which makes patient retention an extremely critical key performance indicator (KPI) for the growth of a new dental practice.