It's a drum we keep beating, but there's really no way around it: you have to build and keep a good relationship with your patients. Even without people leaving due to issues with your practice, attrition happens anyway (insurance changes, moving, etc.).
Once you get them in the door, you need to do everything you can to keep them! One of the big ways to do that is to keep patients engaged with your practice, even when they aren't in the office. We have a few ideas that can be implemented by any size practice to get the most out of your current patient list.