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Patient Loyalty - What is "Patient Experience" - Part 3

INTRODUCTION:

In previous editions of patient loyalty blogs, we had discussed why patient loyalty is critical for the growth of a dental practice and how various forces work against attaining the optimal patient loyalty. In this blog, I'm going to discuss the "patient experience" a most critical driver to patient loyalty and patient retention.

We had used Life Time Value (LTV) of a patient to show the magnitude of a loss in a practice revenue, which makes patient retention an extremely critical key performance indicator (KPI) for the growth of a new dental practice.

Topics: Dental Patients Cloud Dental Software Dental Marketing Patient Loyalty Practice Success

Patient Loyalty - Why earning loyalty is even more difficult today for a new dental practice (Part 2)

In this series of patient loyalty articles, last time we had discussed why patient loyalty is critical for growth of a dental practice. In this blog, I'm going to discuss the issues making loyalty difficult to attain.

We had used Life Time Value (LTV) of a patient to show the magnitude of a loss in a practice revenue due to patient churn, which makes patient retention extremely critical. Let us dive further deep into issues which work against the patient loyalty. 

Topics: Dental Marketing Dental Patients Cloud Dental Software Patient Communication Patient Loyalty

Patient Loyalty - Foundation to Dental Practice Growth

The new dental practice often gets so caught up in patient acquisition and paying monthly bills to meet the ends, that they often miss a critical aspect of developing patient relationship for continuing growth of a business, i.e. patient retention. 

Most new dental practices often will ask about features of cloud dental EHR and dental practice management software but will ignore the importance of patient relationship and loyalty at the beginning.

Let's look at why patient relationship and loyalty are critical for a startup practice and must be measured from the start.

Topics: Dental Marketing Dental Software Cloud Dental Software Patient Communication Patient Retention Patient Loyalty